Frequently Asked Questions (FAQ)

You should add the desired product (s) to the basket from the website. In order to purchase the products, you must enter the order information and proceed to the payment page. You can make your payment by making it to the Cointral bitcoin wallet address in the payment area or by reading the QR code on the payment page.

With Bitcoin you can buy grams of gold from and Cointral branches.

Grams of gold purchased from are physically delivered to the buyer.

All products you purchase are delivered to the cargo within 3 days at most. The delivery period is related to the cargo company and must be delivered within a maximum of 14 days.

You can follow up on the products you have purchased with the order tracking code that is forwarded to your e-mail address and phone.

The invoice details will be sent to the e-mail address you provided in the “Order Information” section after the purchase is completed.

Please check your package with the cargo attendant when you receive the product. If there are any deficiencies or defects, we recommend that a report be kept next to the cargo attendant. In case of any defect, we will be taking your change process into consideration as soon as we receive the report with the request for the change to Cointral.

Gold prices are updated according to the changes in the world gold exchange. For this reason, Gold orders are definite orders, cannot be canceled for any reason, cannot be returned, they will be replaced with new ones in case of production defect related to the product, the person who placed the order is deemed to have accepted.

The value of gold may vary according to the instant buying and selling figures on the world gold exchange. It is calculated by taking these exchange rates into consideration in purchases and sales. In the same way, the value of Bitcoin may vary according to the instant buying and selling figures on the stock market. You can follow the instant value of bitcoin on the cointral page.

Cointral offers all gold products to its customers with the assurance of Nadir Gold. Gold value, setting, and certification are available on the back of the products.

All Cointral gram gold products you purchase have the same weight and value as other gram golds. You can cash and cash our products at all gold exchange institutions, especially at Cointral branches.